The Arlo Go camera is a wireless, battery-powered security camera designed for indoor and outdoor use. It’s a popular choice among homeowners and business owners due to its ease of use, high-quality video, and motion detection capabilities. However, like any electronic device, the Arlo Go camera can sometimes malfunction or become unresponsive. In such cases, resetting the camera can often resolve the issue. In this article, we’ll take you through the process of how to reset Arlo Go camera and get it up and running again.
Why Reset Your Arlo Go Camera?
Before we dive into the reset process, it’s essential to understand why you might need to reset your Arlo Go camera in the first place. Here are some common scenarios where a reset might be necessary:
- Camera not turning on: If your Arlo Go camera won’t turn on, a reset can help restore power and get it functioning again.
- Camera not connecting to Wi-Fi: If your camera is having trouble connecting to your Wi-Fi network, a reset can help resolve connectivity issues.
- Camera not recording video: If your camera is not recording video or motion events, a reset can help resolve any software or hardware issues.
- Camera not responding to app commands: If your camera is not responding to commands from the Arlo app, a reset can help restore communication between the camera and the app.
Pre-Reset Checklist
Before you reset your Arlo Go camera, make sure you’ve completed the following steps:
- Check the camera’s battery level: Ensure the camera’s battery is not completely drained. If it is, charge the camera for at least 30 minutes before attempting a reset.
- Check the camera’s Wi-Fi connection: Ensure the camera is connected to your Wi-Fi network. If it’s not, try restarting your router or modem to see if that resolves the issue.
- Check the Arlo app: Ensure the Arlo app is up-to-date and functioning correctly. If you’re experiencing issues with the app, try uninstalling and reinstalling it.
Resetting Your Arlo Go Camera
Now that you’ve completed the pre-reset checklist, it’s time to reset your Arlo Go camera. Here are the steps to follow:
Method 1: Soft Reset
A soft reset is a gentle reset that won’t erase any of your camera’s settings or footage. To perform a soft reset:
- Press and hold the sync button: Locate the sync button on the back of the camera. Press and hold it for 10 seconds.
- Release the sync button: Release the sync button and wait for the camera to restart.
Method 2: Hard Reset
A hard reset is a more thorough reset that will erase all of your camera’s settings and footage. To perform a hard reset:
- Press and hold the sync button and the battery button: Locate the sync button and the battery button on the back of the camera. Press and hold both buttons for 10 seconds.
- Release the buttons: Release the buttons and wait for the camera to restart.
Post-Reset Checklist
After you’ve reset your Arlo Go camera, make sure you’ve completed the following steps:
- Re-sync the camera with the Arlo app: Open the Arlo app and follow the prompts to re-sync the camera.
- Reconfigure the camera’s settings: Reconfigure the camera’s settings, such as motion detection and alert notifications.
- Test the camera: Test the camera to ensure it’s functioning correctly and recording video.
Troubleshooting Tips
If you’re experiencing issues with your Arlo Go camera after resetting it, here are some troubleshooting tips to try:
- Check the camera’s firmware: Ensure the camera’s firmware is up-to-date. You can check for firmware updates in the Arlo app.
- Check the camera’s Wi-Fi connection: Ensure the camera is connected to your Wi-Fi network. If it’s not, try restarting your router or modem.
- Check the Arlo app: Ensure the Arlo app is up-to-date and functioning correctly. If you’re experiencing issues with the app, try uninstalling and reinstalling it.
By following these steps and troubleshooting tips, you should be able to reset your Arlo Go camera and get it up and running again. Remember to always refer to the user manual or contact Arlo support if you’re unsure about any part of the process.
What is the purpose of resetting the Arlo Go camera?
Resetting the Arlo Go camera is a troubleshooting step that can resolve various issues such as connectivity problems, poor video quality, and software glitches. By resetting the camera, you will restore it to its factory settings, which can help resolve these issues and improve the overall performance of the device.
It’s essential to note that resetting the Arlo Go camera will erase all customized settings, including Wi-Fi network information, motion detection settings, and alert preferences. Therefore, you will need to reconfigure these settings after the reset process is complete.
What are the different types of resets available for the Arlo Go camera?
The Arlo Go camera offers two types of resets: a soft reset and a hard reset. A soft reset is a simple reboot that restarts the camera without erasing any settings. This type of reset is useful for resolving minor issues such as freezing or lagging. On the other hand, a hard reset, also known as a factory reset, restores the camera to its original settings, erasing all customized settings.
It’s recommended to try a soft reset first to see if it resolves the issue. If the problem persists, you can then proceed with a hard reset. However, be sure to back up any important settings or configurations before performing a hard reset.
How do I perform a soft reset on the Arlo Go camera?
To perform a soft reset on the Arlo Go camera, press and hold the sync button located on the top of the camera for 10 seconds. Release the button when the camera’s LED light starts flashing. The camera will automatically restart, and you can try using it again to see if the issue is resolved.
It’s essential to note that a soft reset will not erase any settings or configurations. Therefore, you won’t need to reconfigure the camera after the reset process is complete. If the issue persists after a soft reset, you may need to try a hard reset or contact Arlo support for further assistance.
How do I perform a hard reset on the Arlo Go camera?
To perform a hard reset on the Arlo Go camera, press and hold the sync button located on the top of the camera for 20 seconds. Release the button when the camera’s LED light starts flashing rapidly. The camera will automatically restart, and you will need to reconfigure it by following the setup process.
It’s crucial to note that a hard reset will erase all customized settings, including Wi-Fi network information, motion detection settings, and alert preferences. Therefore, you will need to reconfigure these settings after the reset process is complete. Make sure to back up any important settings or configurations before performing a hard reset.
What should I do if I’m unable to reset the Arlo Go camera?
If you’re unable to reset the Arlo Go camera, try checking the camera’s battery level to ensure it’s not running low. A low battery can prevent the camera from resetting properly. You can also try pressing and holding the sync button for a longer period to see if it resolves the issue.
If you’re still unable to reset the camera, you may need to contact Arlo support for further assistance. They can provide you with additional troubleshooting steps or repair/replace the camera if it’s defective. Make sure to have your camera’s serial number and proof of purchase ready when contacting support.
Will resetting the Arlo Go camera affect my recorded footage?
Resetting the Arlo Go camera will not affect your recorded footage. The camera’s recorded footage is stored in the cloud or on a local storage device, depending on your subscription plan. Therefore, resetting the camera will not erase any recorded footage.
However, if you’re using a local storage device, make sure to remove it before resetting the camera to prevent any data loss. You can then reinsert the storage device after the reset process is complete, and the camera will continue to record footage as usual.
How long does it take to reset the Arlo Go camera?
The time it takes to reset the Arlo Go camera depends on the type of reset you’re performing. A soft reset typically takes around 10-15 seconds to complete, while a hard reset can take around 1-2 minutes to complete.
After the reset process is complete, you may need to wait a few minutes for the camera to restart and become available for use again. Make sure to follow the setup process to reconfigure the camera and start using it again.