Are you experiencing issues with your Eufy camera not recording? You’re not alone. Many users have reported this problem, and it can be frustrating, especially if you’re relying on your camera for home security or monitoring. In this article, we’ll explore the possible reasons why your Eufy camera is not recording and provide step-by-step solutions to help you resolve the issue.
Understanding Eufy Camera Recording Issues
Before we dive into the troubleshooting process, it’s essential to understand how Eufy cameras work. Eufy cameras are Wi-Fi-enabled devices that allow you to stream live video and record footage to the cloud or locally on a microSD card. The camera’s recording functionality is triggered by motion detection, scheduling, or continuous recording.
Common Causes of Eufy Camera Recording Issues
There are several reasons why your Eufy camera may not be recording. Here are some common causes:
- Poor internet connectivity: A stable internet connection is required for Eufy cameras to record and upload footage to the cloud.
- Insufficient storage: If your microSD card is full or not inserted correctly, the camera may not be able to record.
- Motion detection settings: If motion detection is not enabled or set up correctly, the camera may not record when motion is detected.
- Scheduling conflicts: If you have scheduled recording set up, but the camera is not recording during the scheduled time, there may be a conflict with other settings.
- Camera firmware issues: Outdated or corrupted firmware can cause recording issues.
- Hardware problems: Faulty hardware, such as a damaged camera lens or malfunctioning microSD card slot, can prevent the camera from recording.
Troubleshooting Steps to Resolve Eufy Camera Recording Issues
Now that we’ve identified the common causes of Eufy camera recording issues, let’s go through the troubleshooting steps to resolve the problem.
Step 1: Check Internet Connectivity
Ensure your Eufy camera is connected to a stable internet network. You can check your internet connection by:
- Restarting your router and modem
- Checking your internet speed using an online speed test tool
- Moving the camera closer to your router to improve the Wi-Fi signal
Verifying Internet Connectivity on the Eufy App
You can also check the internet connection on the Eufy app:
- Open the Eufy app and go to the camera’s settings
- Look for the “Network” or “Wi-Fi” option
- Check if the camera is connected to your network and if the signal strength is good
Step 2: Check Storage and MicroSD Card
Ensure your microSD card is inserted correctly and has sufficient storage space. You can:
- Check the microSD card slot for any damage or debris
- Insert a new microSD card or replace the existing one if it’s full
- Format the microSD card using the Eufy app or a computer
Formatting the MicroSD Card on the Eufy App
To format the microSD card on the Eufy app:
- Open the Eufy app and go to the camera’s settings
- Look for the “Storage” or “MicroSD Card” option
- Select “Format” to erase all data on the microSD card
Step 3: Check Motion Detection Settings
Ensure motion detection is enabled and set up correctly. You can:
- Check the motion detection settings on the Eufy app
- Adjust the motion detection sensitivity and range
- Set up motion detection zones to reduce false alerts
Configuring Motion Detection on the Eufy App
To configure motion detection on the Eufy app:
- Open the Eufy app and go to the camera’s settings
- Look for the “Motion Detection” option
- Enable motion detection and adjust the settings as needed
Step 4: Check Scheduling Conflicts
Ensure there are no scheduling conflicts that may be preventing the camera from recording. You can:
- Check the scheduling settings on the Eufy app
- Adjust the scheduling settings to avoid conflicts
- Set up multiple schedules to record at different times
Configuring Scheduling on the Eufy App
To configure scheduling on the Eufy app:
- Open the Eufy app and go to the camera’s settings
- Look for the “Scheduling” option
- Set up a new schedule or adjust existing schedules as needed
Step 5: Update Camera Firmware
Ensure your Eufy camera firmware is up-to-date. You can:
- Check for firmware updates on the Eufy app
- Download and install the latest firmware
- Restart the camera after updating the firmware
Updating Firmware on the Eufy App
To update firmware on the Eufy app:
- Open the Eufy app and go to the camera’s settings
- Look for the “Firmware” option
- Check for updates and follow the prompts to download and install the latest firmware
Step 6: Reset the Camera
If none of the above steps resolve the issue, you can try resetting the camera to its factory settings. You can:
- Press and hold the reset button on the camera for 10 seconds
- Release the reset button and wait for the camera to restart
- Set up the camera again using the Eufy app
Resetting the Camera Using the Eufy App
To reset the camera using the Eufy app:
- Open the Eufy app and go to the camera’s settings
- Look for the “Reset” option
- Follow the prompts to reset the camera to its factory settings
Conclusion
If your Eufy camera is not recording, there are several possible causes and solutions. By following the troubleshooting steps outlined in this article, you should be able to resolve the issue and get your camera recording again. Remember to check your internet connectivity, storage and microSD card, motion detection settings, scheduling conflicts, camera firmware, and reset the camera if necessary. If you’re still experiencing issues, you may want to contact Eufy support for further assistance.
| Issue | Solution |
|---|---|
| Poor internet connectivity | Restart router and modem, check internet speed, move camera closer to router |
| Insufficient storage | Insert new microSD card, format microSD card, check storage space |
| Motion detection settings | Enable motion detection, adjust sensitivity and range, set up motion detection zones |
| Scheduling conflicts | Check scheduling settings, adjust scheduling settings, set up multiple schedules |
| Camera firmware issues | Update firmware, restart camera after updating firmware |
| Hardware problems | Check camera lens and microSD card slot for damage, replace hardware if necessary |
By following these steps and solutions, you should be able to resolve the issue with your Eufy camera not recording.
Why is my Eufy camera not recording motion events?
Your Eufy camera may not be recording motion events due to incorrect motion detection settings. Check the Eufy Security app to ensure that motion detection is enabled and set to the correct sensitivity level. If the sensitivity is set too low, the camera may not detect motion events. Additionally, ensure that the camera’s field of view is not obstructed by any objects, as this can also prevent motion detection from working correctly.
To resolve the issue, try adjusting the motion detection settings to a higher sensitivity level and ensure that the camera’s field of view is clear. You can also try resetting the camera to its default settings and then reconfiguring the motion detection settings. If the issue persists, it may be worth checking the camera’s firmware version and updating it to the latest version if necessary.
What can cause my Eufy camera to stop recording video?
There are several reasons why your Eufy camera may stop recording video, including a lack of available storage space, a faulty microSD card, or a problem with the camera’s internet connection. Check the camera’s storage settings to ensure that there is enough available space to record video. If the storage space is full, try deleting some of the existing recordings or replacing the microSD card with a larger one.
If the issue is not related to storage space, try restarting the camera and checking the internet connection. Ensure that the camera is connected to a stable internet network and that the Wi-Fi signal is strong. If the issue persists, it may be worth checking the camera’s firmware version and updating it to the latest version if necessary. You can also try resetting the camera to its default settings and then reconfiguring the video recording settings.
How do I troubleshoot my Eufy camera’s recording issue?
To troubleshoot your Eufy camera’s recording issue, start by checking the camera’s status in the Eufy Security app. Ensure that the camera is online and that there are no error messages. Next, check the camera’s storage settings to ensure that there is enough available space to record video. If the storage space is full, try deleting some of the existing recordings or replacing the microSD card with a larger one.
If the issue is not related to storage space, try restarting the camera and checking the internet connection. Ensure that the camera is connected to a stable internet network and that the Wi-Fi signal is strong. You can also try resetting the camera to its default settings and then reconfiguring the video recording settings. If the issue persists, it may be worth checking the camera’s firmware version and updating it to the latest version if necessary.
Why is my Eufy camera not recording at night?
Your Eufy camera may not be recording at night due to a problem with the camera’s infrared or night vision settings. Check the Eufy Security app to ensure that night vision is enabled and set to the correct mode. If night vision is not enabled, the camera may not be able to record video in low-light conditions.
To resolve the issue, try enabling night vision and adjusting the settings to the correct mode. You can also try adjusting the camera’s sensitivity settings to improve its ability to detect motion in low-light conditions. If the issue persists, it may be worth checking the camera’s firmware version and updating it to the latest version if necessary. Additionally, ensure that the camera’s field of view is not obstructed by any objects, as this can also prevent the camera from recording video at night.
Can a faulty microSD card cause my Eufy camera to stop recording?
Yes, a faulty microSD card can cause your Eufy camera to stop recording video. If the microSD card is damaged or corrupted, the camera may not be able to write video data to the card, resulting in a failure to record video. Try removing the microSD card and checking it for any signs of damage or corruption.
If the microSD card is faulty, try replacing it with a new one. Ensure that the new microSD card is compatible with the Eufy camera and has enough storage space to record video. You can also try formatting the microSD card using the Eufy Security app or a computer. If the issue persists, it may be worth checking the camera’s firmware version and updating it to the latest version if necessary.
How do I reset my Eufy camera to its default settings?
To reset your Eufy camera to its default settings, press and hold the reset button on the back of the camera for 10 seconds. Release the button and wait for the camera to restart. Once the camera has restarted, it will be restored to its default settings. You can then reconfigure the camera’s settings using the Eufy Security app.
Note that resetting the camera to its default settings will erase all of the camera’s custom settings, including motion detection settings and video recording settings. You will need to reconfigure these settings after resetting the camera. Additionally, ensure that you have the camera’s serial number and password handy, as you will need to enter these details to complete the reset process.
What should I do if my Eufy camera is still not recording after troubleshooting?
If your Eufy camera is still not recording after troubleshooting, it may be worth contacting Eufy’s customer support team for further assistance. They can help you diagnose the issue and provide additional troubleshooting steps or repair options. You can contact Eufy’s customer support team through their website or by phone.
Additionally, you can also try checking the camera’s warranty status and seeing if it is still under warranty. If the camera is still under warranty, you may be able to get it repaired or replaced free of charge. Ensure that you have the camera’s serial number and proof of purchase handy, as you will need to provide these details to complete the warranty claim process.